Refund and Returns Policy

1. Introduction

At Easy Way Home Care, we aim to ensure customer satisfaction by providing high-quality cleaning and hygiene products. This Return & Refund Policy outlines the conditions under which returns and refunds may be accepted.

2. Eligibility for Returns

Returns will be accepted under the following conditions:
The product is damaged, defective, or incorrect at the time of delivery
The return request is raised within 3–7 days of receiving the product
The product is unused and in its original packaging
Products that have been used, opened, or damaged after delivery are not eligible for return.

3. Return Process

To request a return:
Contact us through our website or customer support
Provide order details and clear images of the product (if damaged or defective)
Once approved, instructions for return will be shared

4. Refund Policy

Refunds will be processed only after the returned product is received and inspected
Approved refunds will be issued within 5–10 business days
Refunds will be made through the original payment method or as agreed

5. Non-Returnable Items

The following items are not eligible for return:
Opened or used products
Products without original packaging
Items purchased under special offers or clearance sales (unless defective)

6. Cancellation Policy

Orders can be canceled before they are dispatched. Once shipped, cancellations may not be possible.

7. Shipping Charges

Shipping charges (if any) are non-refundable
In case of damaged or incorrect products, return shipping may be covered by us

8. Contact Us

For any return or refund queries, please contact us through our website or official communication channels.